Return & Refund FAQ
Q1：What is your return policy, and what items are non-returnable?
We offer a 7-day return window from the date of delivery.
- Eligible Condition: Items must be in brand-new, unused, uninstalled, and unmodified condition, complete with original packaging, manuals, and accessories.
- Non-Returnable Items: Items marked as "Final Sale" or "Clearance", customized/personalized products, gift cards, and any item that has been installed, wired, painted, or modified (installed items may only be covered under our Warranty policy).
Q2: What should I do if my item arrives damaged, defective, incorrect, or incomplete?
Please inspect your package upon arrival and contact us within 48 hours of delivery.
To expedite your claim, please provide: ① Order ID ② Photos of the outer box & shipping label ③ Clear photos/videos of the damaged, defective, or incorrect product. ④ A description of the issue.
Once verified, we will issue a free replacement or a full refund.
Q3: How do I start and complete a return?
Returning an item is a simple 3-step process:
1. Submit Request: Email us at service@dotikautoparts.com with your Order ID, reason for return, and product photos.
2. Get RMA: Once approved, we will issue an RMA (Return Merchandise Authorization) number along with the designated return warehouse address.
3. Ship It Back: Package the item securely with the RMA number included, ship via a trackable carrier, and provide us with the tracking number.
Note: Please DO NOT send returns to the origin address printed on your shipping box. Unauthorized returns without an RMA number will be refused at our warehouse and are ineligible for refunds.
Q4: Who pays for return shipping, and will any fees be deducted from my refund?
Responsibility for return shipping depends on the reason for the return:
- Buyer Reason (changed mind, ordered wrong item/size or another reason unrelated to product quality or fulfillment): Customer pays for return shipping. Opened (but unused) items are subject to a [15%] restocking fee to cover inspection and repackaging. Original shipping costs are non-refundable.
- Seller Reason (damaged in transit, defective, wrong item received): We will provide a prepaid return label and issue a 100% full refund or free replacement.
Q5: How long does it take to process my refund, and how will I be paid?
Once your return arrives at our warehouse, please allow 3 to 5 business days for inspection and processing. Once the return is approved, the refunds will be credited back to your original payment method within 5 to 7 business days. Your bank or payment provider may require additional time to post the funds to your account.
Q6: Can I cancel my order after paying? What if it has already shipped?
Please contact us as soon as possible if you need to cancel an order or change the product, vehicle information, or shipping address.
- Before Shipment: Modifications or cancellations can only be requested within a strict 1-hour window following order placement.
- After Shipment: Once an order is in transit, it cannot be canceled. Please accept the package and follow our standard Return Policy. Do not refuse delivery, as refused shipments incur round-trip shipping fees and a 15% handling fee deducted from your refund.
- Customers are responsible for providing an accurate and deliverable shipping address. Additional shipping, redelivery, storage, or return costs caused by an incorrect address or missed delivery may be deducted from the refund or charged to the customer.
Q7: What should I know about receiving and returning oversized or freight-shipped products?
Oversized products—such as bumpers, body kits, and large components—are shipped via truck or LTL freight and follow specific delivery and return guidelines:
- Delivery Scheduling: The carrier may contact you to schedule a delivery appointment. Please ensure a valid phone number is provided at checkout and that someone is available to receive the shipment.
- Mandatory Inspection & Damage Reporting:
You must inspect both the packaging and the product before signing the delivery receipt.
If you notice visible damage, take clear photos immediately and explicitly note the damage on the carrier's delivery receipt.
If the shipment is severely damaged, you may refuse delivery.
Failure to document visible damage at delivery may affect carrier insurance claims, though it does not automatically exclude properly documented concealed-damage claims. - Freight Return Costs: For returns unrelated to product defects, shipping damage, or our fulfillment error, the customer is responsible for all return freight charges. Freight return costs can be substantial depending on the product’s size, weight, and warehouse location.
- Return Authorization: Please contact our customer support team for authorization and specific shipping instructions prior to returning any oversized item.