Shipping Policy FAQ

Q1：Where do you ship?

We ship to addresses within the 48 Contiguous United States. Shipping to Alaska (AK), Hawaii (HI), Puerto Rico (PR), Guam, and the U.S. Virgin Islands is available for select standard-sized items only and requires calculated shipping surcharges at checkout.

We do not currently ship to international sanctions-listed destinations.
Q2: What are the terms of your Free Shipping offer?

Free Custom Shipping and Free Express Shipping apply exclusively to qualifying orders over $100, delivered to physical street addresses within the 48 contiguous United States. 

Oversized items requiring freight delivery, hazardous goods, and orders shipping to AK, HI, PR, or international destinations are strictly excluded from free shipping promotions.
Q3: How long does it take for my order to process before it ships?

In-stock standard orders are typically verified, packed, and handed over to carriers within 1–2 business days (Monday–Friday, excluding federal holidays). Orders placed after our daily cut-off time (2:00 PM EST) will begin warehouse processing on the following business day.

Several factors can affect processing time:

  • Multiple items with different stock statuses (order ships when all items are ready)
  • Payment verification delays
  • Holidays or severe weather
Q4: What shipping methods do you use?

We work with carriers such as UPS, FedEx, USPS, DHL, and freight carriers. The available shipping method depends on the item's size and weight, warehouse location, and delivery destination. We may select the most appropriate carrier for each shipment.
Q5: How long will delivery take?

Estimated delivery times begin when the order is shipped, not when the order is placed.

Delivery estimates shown at checkout are provided by the carrier and are not guaranteed arrival dates. Processing time, weekends, holidays, weather, remote locations, and freight appointments may extend the total delivery time.
Q6: Why has my order not shipped yet?

An order may take longer to ship if it includes custom-made, pre-order, backordered, painted, assembled, or oversized items; if payment or address verification is required; or if products are being fulfilled from different warehouses.

We will contact you if a significant delay affects the estimated ship date.
Q7: Can I change my shipping address or cancel my order after placing it?

Our warehouse utilizes an automated fulfillment system where orders enter picking queues within minutes. Modifications or cancellations can only be requested within a strict 1-hour window following order placement.

Once an order is assigned a warehouse batch or loaded onto a transport vehicle, it cannot be canceled or redirected. Customers must receive the item and follow our Standard Return Procedure.
Q8：How can I track my order?

Once your order ships, we will send a shipping confirmation email containing the carrier and tracking number. If the order is shipped in multiple packages, you may receive more than one shipping confirmation email.

Note：Tracking numbers are generated when shipping labels are printed in our packing lines. It typically takes 24 to 48 business hours for the carrier (UPS, FedEx, USPS) to pick up the trailer, scan the parcel into their regional hub, and update the live status. If your status has not updated after 2 full business days, please reach out to customer service.
Q9：What should I do if my package is lost, marked delivered but missing, or damaged?
  • If tracking shows “Delivered” but the package is missing：first check the delivery area, household members, neighbors, mailroom, and any carrier notice. If it is still missing, contact us promptly.
  • If a parcel arrives damaged： keep the product and all original packaging and send us photos of the outer box, shipping label, internal packaging, and damaged item.
  • For freight deliveries： inspect the shipment before signing.

Note： all visible damage on the delivery receipt and refuse delivery if the product is seriously damaged.